Agenda
Monday, February 3, 2020
| 9:00 a.m. – 6:45 p.m. | Airport ground transportation
|
| 1:00 p.m. – 6:00 p.m. | Registration |
| 6:00 p.m. – 9:00 p.m. | Welcome reception
|
Tuesday, February 4, 2020
| 7:00 a.m. – 9 a.m. | Breakfast |
General session
| 8:00 a.m. | Welcome Jay Debertin, CHS President and CEO |
| 8:30 a.m. | The Pursuit of Greatness Rorke Denver |
| 9:30 a.m. | Break |
| 10:00 a.m. | Winning Through Fierce Customer Service and Differentiation John Venhuizen |
| 11:00 a.m. | Get Top Performers Going Merit Gest |
| 12:00 p.m. | Lunch |
Afternoon activities on your own
| 6:00 p.m. – 10:00 p.m. | Dinner and entertainment |
Laguna Beach guest outing
Tuesday, February 4, 2020
Enjoy a private breakfast at Las Brisas. Perched above the scenic Laguna Beach coastline, Las Brisas is a classic southern California restaurant with stunning ocean views and a sea-to-table menu infused with traditional Mexican flavors. Then explore more than 100 independently owned boutiques, surf shops and galleries with unique items found only at Laguna Beach.
Buses will depart Monarch Beach Resort at 8:30 a.m. and will return by 1:00 p.m. Please wear comfortable shoes. Space is limited; sign up during on-site registration.
Wednesday, February 5, 2020
| 7:00 a.m. – 9 a.m. |
Breakfast |
General session
| 8:00 a.m. |
Welcome |
| 8:15 a.m. |
Leadership in the Age of Disruption Bill Taylor |
| 9:15 a.m. |
Business breakout sessions
|
| 10:45 a.m. |
Break |
Closing general session
| 11 a.m. |
Succeeding in High-Speed Business Chris Riddell |
| Noon |
Closing remarks Jay Debertin, CHS President and CEO |
| 12:45 p.m. – 3:40 p.m. |
Whale Watching |
| 12:10 p.m. – 5:45 p.m. |
Sport Fishing Charter |
| 12:20 p.m. – 4:30 p.m. |
Tall Sail Ship Charter & Tour |
| 1:00 p.m. start |
Golf at Monarch Beach Golf Links |
| 12:25 p.m. – 4:45 p.m. |
Mission San Juan Capistrano Tour |
| 6:30 p.m. – 7:30 p.m. |
Reception |
| 7:30 p.m. – 10:00 p.m. |
Dinner and entertainment |
Thursday, February 6, 2020
| 7:00 a.m. – 2:00 p.m. |
Transportation to airports
|
Evening Entertainment
Surfin’ USA Beach Boys Tribute Band- Tuesday, Feb. 4
Surfin’ The Beach Boys Tribute Band is comprised of five professional musicians, all of whom have played with major rock artists and one member who toured with the real Beach Boys. Surfin’ is a faithful recreation of what it would have been like to see The Beach Boys live, in concert, in their prime. A great time, and fun, fun, fun ’til our daddy takes the T-Bird away.
World Classic Rockers- Wednesday, Feb. 5
Rock on with an all-star collection of alumni from chart-topping bands including Steppenwolf, Journey, Lynyrd Skynyrd, Santana and Boston. Don’t miss these high energy, fan-friendly performances featuring hit-after-recognizable hit.
Online registration for CHS 2020 Top Customer Summit has closed.
If you would like to register or you need to change or cancel an existing registration, please email CHS Top Customer Summit at chstopcustomersummit@travelctm.com.